"It was great to be given the opportunity to be a part of something I have always been passionate about"
When I first came to London, I wasn’t sure I wanted a role in the city, but a recruiter set me up with an interview for Acturis and I went for it. I had a year’s worth of customer service experience under my belt, so although this wasn’t a prerequisite, it stood me in good stead for my first role as Technical Support Analyst.
Through this role I built a foundation of knowledge across all areas of the system, increasing my confidence and technical abilities. After developing into a valued member of the support team, I was then asked to interview for a more technical role. This ended up having the perfect combination of technical challenges as well as keeping the customer facing elements that I had so far enjoyed.
As a Technical Business Analysist, my role is focused around building technical requirements with Insurers and implementing those solutions, however I also experience a much wider range of skills such as project management, training and sales. I work specifically in the unit looking after Speciality insurance, dealing in lines such as Cyber and Terrorism. Not only is it exciting to be part of the newer developments in the industry, often the teams dealing with these lines are smaller, therefore it is up to you to sell and manage the project with them, rather than relying on dedicated project managers and other BAs. This makes for much more varied and interesting work.
Outside of my client work, I am also part of a small group dedicated to constantly improving the training program within my team. This gave me good exposure to more senior members of the team and it was great to be given the opportunity to be a part of something I have always been passionate about, ever since I started tutoring maths when I was at school. I also now directly manage/mentor 3 people, as well as help 2 of these further mentor someone else. This is another fulfilling and rewarding part of my job, adding further variety to my day to day.
There can be a lot of pressure when you have to strike the balance between customer demand and technical work, but Acturis has helped me develop the skills to manage this, allowing for greater satisfaction when a project is complete.
Combining all of this, with the great social side Acturis has to offer, has meant my move to London has most certainly paid off.