Technical Support Analyst Co-op at Acturis Canada - Summer 2026

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

Why Join The Acturis Team?

• Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health

• Receive a competitive salary and annual performance-based reviews

• 20 paid holiday days each year

• 100% employer paid benefits after three months on the job

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

Personal Development as a Co-op

Acturis believes that professional development is key to the co-op program. In this position, you will follow a clearly defined co-op path that recognises personal development and contribution to the company.

Acturis will support your development as a co-op with the following:

• You will receive structured targets, regular feedback and performance reviews

• Your team will deliver concentrated initial training and close mentoring, with daily support and weekly one to ones. Senior colleagues will also run training sessions to pass on industry experience and best professional practices

• You and your mentor will regularly review your co-op course requirements and how these should be fulfilled

• The company will provide opportunities to participate in company social events

The Position

As a Technical Support Analyst Co-op at Acturis Canada, in our Customer Support team you will:

• Solve system user problems and resolve customer questions and issues, with particular focus on our suite of rated products.

• Solve challenging technical problems using a structured and logical approach

• Help our Canadian clients understand how they can use our highly configurable Insurance System

• Identify and gather ideas for new functionality and services

• Support other teams in testing new releases of the Insurance System

The co-op wage for this position is $20 per hour plus 4% in lieu of vacation. This may increase for subsequent co-op terms.

Candidate Profile

The successful candidates will have following attributes:

• Second year and above co-op student

• An aptitude for applying technology and structured problem solving

• An ability to work in teams and learn quickly

• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts

• Excellent communication skills

• Enthusiastic about providing quality customer service

• Logical, well organised and practical

• Confident and eager to take responsibility

The following attributes are highly appreciated but not required:

• Science, Math or Engineering background

• Understanding of a computer programming language

• Fluent or Proficient in French

• Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

• A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.

• A People Operations representative will schedule an introduction call.

• You will be invited to participate in two case study type interviews.

• You will meet with the Head of Customer Support based in the UK.

• References will be contacted and an offer will be sent your way!