Junior Cloud Support Analyst

On-site, Hybrid
- Wrocław, Dolnośląskie, Poland

Job description

At Acturis we can offer you many paths in the development of your professional career.

Whatever you choose today, may be changed by you one day as your work experience increases.
We believe in long-term cooperation and we attribute our success to the dedication and expertise of our colleagues which we heavily invest in.

You will receive structured targets, regular feedback and an annual performance review.

Junior Cloud Support Analyst:

What will your responsibilities be?

Provide support through a dedicated helpdesk for the Global Private Cloud infrastructure used by development teams,
Triage new and updated requests from other teams, resolving or escalating as needed,
Communicate and coordinate with developers on urgent requests,
Coordinate incident responses,
Monitor and evaluate the health of the cloud platform.

Job requirements

What do you need to join our team?

Completed higher education,
Very good spoken and written English (minimum B2),
Strong communication skills and ability to work effectively in a team,
Familiarity with Windows or Linux network operating systems,
At least one year of experience delivering excellent client service in a customer service role,
Curiosity about the inner workings of an international private cloud platform supporting thousands of users.

Apply

We are always keen to hear from talented individuals who are eager to kick-start their career in IT. If you're interested in starting your career in IT please click “Apply” to send your CV and Cover Letter.

If you have been recommended by a member of our staff, please add ‘Recommended by Name Surname’ in the cover letter field.

Application Process

Application > Review > Online Test > Remote interview > In-person interview > Job Offer

Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.