IT Support Technician

About ACTURIS

Acturis is one of the UK’s highest-rated and fastest-growing software businesses, dedicated to delivering awesome technology for the insurance industry. Founded in 2000, Acturis has grown exponentially over the past decade, consistently achieving double digit growth in users and revenue. Acturis now supports 95,000 users in over 40 countries and we have established a leading position in every market we operate in. Today, if a small business or individual purchases an insurance policy online, the chances are they are buying from an Acturis customer and the entire process has been enabled by the Acturis system. Despite our ongoing success, we are never content on standing still, re-investing £15m a year into the development of our products, services, and platforms.

WHY JOIN THE ACTURIS TEAM?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

•  Receive written constructive feedback each quarter so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

• Receive a competitive salary and annual performance-based reviews

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• Receive 25 days’ holiday (plus bank holidays) rising to 30 days over time

THE POSITION

As a Junior IT Desktop Support Analyst you will work in our desktop support team and will:

• Be First line support for internal technical issues

• Build and Maintain of a large feet of laptops using technologies such as MDT

• Follow documented IT procedures to perform tasks such as:

  • On boarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory

• Maintain and support of office IT infrastructure such as conference equipment, Hot-desking equipment and printers

• Perform some manual tasks such as moving IT equipment to new desks

Technologies we use, manage and maintain include:

• Microsoft software and operating systems:

• Windows server 2016,

• PowerShell,

• Hyper-V,

• Active Directory,

• SCCM,

• MDT,

The Career Path

As a Junior Desktop Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.

As you progress with the company, your role will grow in complexity and you can expect an increased level of responsibility, which may include:

• Planning and delivering high quality projects, including managing teams and resources

• Coaching and providing constructive feedback for junior colleagues

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring

• Colleagues are encouraged to complete industry standard training in relevant topics

• More senior colleagues can choose courses with time set aside and the course paid for

• The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

• Strong A Levels in their chosen subjects with a good academic record.

• No degree is required but an interest in IT is a must.

• Excellent communication skills, patience, and a friendly demeanour to assist users with varying technical abilities.

• The successful candidate must be a self-starter who is keen to learn new skills and adapt to new technologies.

• The capacity to handle a variety of tasks and switch between different problems as priorities change.

• Previous experience in a help desk role, a customer service position, or even personal projects like building and maintaining a computer can be highly valuable.