Human Resources/Office Assistant

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our head office is based in Victoria, BC.

Why Join the Acturis Team?

At Acturis, we invest in recruiting, developing and promoting talent. With us you will:

• Work with new technologies and an innovative approach in designing business models

• Work with a talented, motivated and friendly group of like-minded colleagues

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive regular written constructive performance feedback and encouragement so that you know how to improve

• Receive a competitive salary and annual performance-based reviews

• Receive 20 days’ holiday rising to 25 days with years of service

The Position

We are seeking a proactive and detail-focused HR and Office Assistant to join our team. It’s an exciting time to join Acturis as we expand across Canada. This hybrid position offers the opportunity to play a key role in our growth, focusing on recruitment, payroll, and onboarding administration, while also supporting day-to-day office operations. A strong aptitude for data management, attention to detail and reporting skills are crucial, as you will be responsible for ensuring the accuracy of employee records and payroll processes as well as analysing HR metrics.

You will report directly to the People Operations Advisor based in Canada, while also maintaining a dotted line to the Global Office Manager based in the UK.

The salary for this role is $50,000.00.

What will the role look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As an HR/Office Assistant you can expect to be responsible for:

Human Resources (HR) (70%) 

• Providing HR administrative support to the Canadian Team by efficiently responding to employee inquiries and maintaining HR databases, records, and systems.
• Recruitment:
  • Supporting full-cycle recruitment function by performing activities including but not limited to:
    • Initial resume screening
    • Sending out aptitude testing materials
    • Scheduling and completing introductory calls
    • Connecting with hiring managers to schedule interviews
    • Launching reference/background checks
    • Drafting offers and employment contracts
• Payroll Administration:
  • Supporting payroll processing activities, maintaining employee records and managing data integrity related to payroll
  • Administratively supporting benefits program by enrolling new employees into benefits portal
• New Joiner Process:
  • Managing onboarding process for new hires including regular communication, collecting banking and tax information, background screenings and coordinating each employee’s first day
  • Maintaining and updating employee files, ensuring compliance with company policies and data protection regulations
  • Supporting HR audits and reporting by ensuring employee records are organised, accurate and up-to-date
• Reporting and Data Analysis
  • Ensuring accurate data entry within people operations reporting such as recruitment, headcount, turnover and vacation balances; performing regular audits
  • Generating reports related to HR activities such as recruitment performance, employee turnover, and payroll metrics
  • Utilizing Excel to track and analyse HR data

Office Assistant (30%)

•  Administrative Assistance
  • Providing general office support and assisting in creating a professional and welcoming atmosphere for staff and visitors
  • Monitoring office supplies and managing vendor relationships (i.e. coffee subscription, cleaning service)
  • Assisting in organising company events, meetings and employee engagement activities
  • Collecting and redistributing any incoming mail; preparing outgoing mail for post
  • Preparing and delivering regular office communications including weekly office update
  • Co-chairing the occupational health and safety committee and reporting any problems that may affect team health and safety

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

The successful candidates for the role of People Operations/ Office Assistant at Acturis will have the following attributes:

• A post-secondary degree in Human Resources Management, Business or related field
• Previous co-op experience, ideally in an HR role is required. Great attention to detail and a passion for all things data
• Ability to maintain confidentiality and handle sensitive information with discretion
• Ability to work independently and collaborate effectively with our Global People Operations team
• Strong problem solving skills - the candidate should be a fast learner and eager to expand and deepen their knowledge and capabilities
• Confident, proactive and eager to take on responsibility in order to develop
• Excellent communication skills
• Competent with Excel, Word and Outlook

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

• A member of our recruitment team will reach out to you to schedule an online Excel assessment.
• A People Operations representative will schedule a 15-minute introduction call.
• A first interview will take place with our People Ops Advisor. 
• A second interview will be scheduled with our Head of People in the UK.
• A short in-person meeting, if applicable, will take place with our Managing Director.
• References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.