Graduate Technical Support Analyst - Birmingham (2024/2025)

About Acturis

Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

WHY JOIN THE ACTURIS TEAM?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

• Receive a competitive salary and annual performance-based reviews

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• Receive 25 days’ holiday (plus bank holidays) rising to 30 days over time

THE POSITION

As a Support Analyst at Acturis you will:

• Solve system user problems and resolve customer questions and issues

• Advise system users on how to get the most from the Acturis System functionality

• Help customers configure the Acturis System to meet their business needs

• Identify and gather ideas for new functionality and services

• Visit customers to identify opportunities for improved use of the Acturis System

• Support other teams in testing new releases of the Acturis System

The Career Path

As a Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.

As a Senior or Lead Customer Support Analyst you can expect to be responsible for:

• Planning and delivering high quality projects, including managing teams and resources

• Coaching and providing constructive feedback for junior colleagues

• Working closely with senior customer contacts to develop their relationship with Acturis

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

CANDIDATE PROFILE

You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation.

Successful applicants will also have the following attributes:

• Achieved a 2:1 or above at Bachelor’s-level in an analytical degree subject.

• Excellent A-levels

• First-rate problem-solving skills.

• Logical, well organised, and practical.

• Confident and eager to take on responsibility and the ability to learn new skills quickly.

• The ability to work well as part of a team, seamlessly collaborating with others.

• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts

• Customer-focused with an ability to build professional relationships.

• Strong communication skills are essential.

• Interest in technology and eager to embark on a career within the software industry.

Training

• Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring

• Colleagues are encouraged to complete industry standard training in relevant topics

• More senior colleagues can choose courses with time set aside and the course paid for

• The Acturis management team run training sessions to pass on experience and best practice