Documents Implementation Specialist (Hybrid)

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

Why Join the Acturis Team?

• Central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health

• Receive a competitive salary and annual performance-based reviews

• 20 days of paid vacation per year (this is in addition to BC’s paid stats!)

• 100% employer paid benefits after three months on the job

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

The Position

As a Documents Implementation Specialist, you will be part of a world-class international team from a wide variety of backgrounds. You will work directly with clients to gather their requirements for their customer-communications ("documents") suite on Acturis and support them in using the standard Application functionality to achieve this.

The salary range for this role is between $55,000.00 and $57,000.00. This salary is a guideline and actual compensation will be based on level of experience.

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

You can expect to be responsible for:

• Supporting clients in understanding the system and corresponding documents capabilities

• Working with clients and other teams to scope requirements and design solutions

• Writing detailed specifications for new documents features and working with developers whilst these are implemented

• Completing in-depth testing for internal development and providing support for client testing

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring

• Colleagues are encouraged to complete industry standard training in relevant topics

• More senior colleagues can choose courses with time set aside and the course paid for

The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

The successful candidates will have following attributes:

• Degree from a Computer Science, Math, Engineering or other related technical degree

• Experience providing excellent customer service and confidence in relationship building skills

• Clear and concise written and oral communication

• Continuous learner who is eager to take responsibility

• Strong organizational skills; demonstrated experience with keeping to deadlines

• Creative problem solver who follows logical and practical processes

• Values teamwork and strives to collaborate well with others.

• Experience with Microsoft Office Suite and comfortable with learning new technology

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

• A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.

• A People Operations representative will schedule an introduction call.

• You will be invited to participate in two case study type interviews.

• References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.