Enterprise IT Support Technician at Acturis Canada

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
• Be given real responsibility for your own projects as soon as you are ready

Why Join the Acturis Team?

• Central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
• Receive a competitive salary and annual performance-based reviews
• 20 paid holiday days each year (this is in addition to BC’s standard paid stats!)
• 100% employer paid benefits after three months on the job
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Note that this position will be full time in-person in our Victoria Office.

The Position

As an Enterprise IT Technician you will be part of a world-class international team from a wide variety of backgrounds. As the first line of support for internal technical issues, you will be working in a fast paced and highly varied environment with supportive colleagues.

The salary range for this role is between $45,800.00 and $47,778.00. 

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As an Enterprise IT Technician, you can expect to be responsible for:

• Supporting 800 colleagues globally both remotely and in-person; escalating issues as necessary to tier II support
• Logging and managing support calls using the Company's Help Desk software
• Building and maintaining a number of laptops using technologies such as MDT
• Following documented IT procedures to perform tasks such as:
• Onboarding new joiners (setting up new hire laptops)
• Ensuring automation has run correctly
• Making manual changes to Active Directory
• Unlocking accounts and rebuilding laptops
• Maintaining, servicing and supporting office IT infrastructure such as conference equipment, hot-desking equipment and printers
• Performing manual tasks such as moving IT equipment to new desks, cable management and wrapping
• Supporting enterprise projects and initiatives from UK based leadership team
• Maintaining and monitoring local enterprise equipment inventory levels
• Supporting the maintenance of enterprise documentation and procedure guides

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile 

The successful candidates will have following attributes:

• High school diploma
• Some post-secondary education in network or computer technology an asset
• Experience providing excellent client service and resolution
• Strong team player who is dedicated to gathering feedback from others and expanding knowledge
• Interest in learning and troubleshooting enterprise issues
• General understanding of Microsoft tools and Operating System
• Understanding of an internal ticketing system and meeting service level standards

What happens next? 

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

• A member of our recruitment team will reach out to you to schedule a 15-minute introductory call.
• You will be invited to participate in three additional interviews.
• References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.