Account Manager

About ACTURIS

We are the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 100,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £15Bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

The Position

As an Account Manager at Acturis, you’ll be the first line of support for our clients nationwide, and be responsible for supporting them in a variety of ways (face to face, phone, virtual meetings, client portal, email, events). You will act as a key point of contact, ensuring that they make the most out of our system whilst efficiently handling any potential issues that arise.

Your responsibilities will include:

• Managing an allocation of customers in your area, including co-ordinating new and existing client contracts.

• Promoting the uptake of new or additional services and modules within the Acturis system to help clients get the most out of our offering.

• Setting joint goals with customers, agreeing an action plan, and regularly following up on progress.

• Effectively dealing with user problems and identifying opportunities for improved use of the Acturis system.

• Driving your own knowledge to become an Acturis Expert whilst having an awareness of existing, new and future developments.

• Collaborate with other teams within the business including Customer Support, to support the deployment of new releases.

• Hosting webinars and In-person events to deliver functionality tips and promote new features to all users.

• Due to the nature of this position, there will be nationwide travel to client sites.

We are looking for someone who enjoys attending industry events and representing Acturis in a professional and positive manner in order to drive business.

The Career Path

As an Account Manager we would promote and guide you to:

• Plan and deliver high quality projects, including managing teams and resources

• Coach and provide constructive feedback for junior colleagues

• Work closely with senior customer contacts to develop their relationship with Acturis

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

Candidate Profile

You will be a self-starter who takes initiative and leads from the front, who is ready go from day one. As part of a team full of brilliant and motivated people, you’ll share our passion for innovation and being a forward thinker.

We are looking for the following attributes:

• 2 years’ experience as an Account Manager or 2+ years of Client Management experience within the Insurance industry.

• A 2:1 or above at Bachelor’s-level in an analytical degree subject is desirable but not essential.

• First-rate problem-solving skills.

• Logical, well organised, and practical.

• Confident and eager to take on responsibility and the ability to learn new skills quickly.

• The ability to work well as part of a team, seamlessly collaborating with others.

• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts

• Customer-focused with an ability to build professional relationships.

• Strong communication skills are essential.

• Experience with the Acturis product (through a broker or with an insurance product) would be highly beneficial but not essential.

• Ideally located in the South West or London/South East aread for regional roles available.

However, even if you don’t have all of the skills above but think you would be a great fit for the role, we still encourage you to apply and speak to our Recruitment team!

Why Join the Acturis Team?

From us, you will receive structured targets, regular feedback and termly performance reviews to support your continuous development. You’ll follow a clearly defined career path that recognised your personal and professional achievements, alongside your contribution to the Company.

Alongside this:

• As a new starter you will receive concentrated initial training and close mentoring by Senior Team members, including training on new business models led by two former McKinsey partners.

• The opportunity to complete courses and qualifications that support your career goals, paid for by us.

• A flexible work environment including a mixture of nationwide client visits, office visits and working from home.

• Be eligible to participate in annual bonus and Company share incentive schemes depending on performance and seniority

• Benefit from private health insurance, disability and health insurance and a Company pension scheme

• Receive 25 days’ holiday (plus bank holidays) rising to 30 days with length of service. 

If you believe you’d be a great fit, please click ‘Apply’. Unfortunately, due to the high volume of applications we are unable to respond to everyone individually.

Unfortunately, we are unable to offer sponsorship for this role.