Graduate Customer Support Analyst - London

Job description

As a Graduate Customer Support Analyst at Acturis, you will:

 

  • Solve system user problems and resolve customer questions and issues
  • Advise system users on how to get the most from the Acturis System functionality
  • Help customers configure the Acturis System to meet their business needs
  • Identify and gather ideas for new functionality and services
  • Visit customers to identify opportunities for improved use of the Acturis System
  • Support other teams in testing new releases of the Acturis System

You will be given early responsibility for discrete projects and will receive structured feedback three times a year.

Requirements

The successful candidates will have following attributes:

 

  • Graduated with a 2:1 or above (preferably in a science/maths/engineering subject) and strong A levels including an A in Maths
  • First-rate problem solving ability
  • Excellent communication skills
  • Client focused with an ability to build relationships with customers
  • Logical, well organised and practical
  • Confident and eager to take responsibility
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • Team Player

Please note that Acturis is unable to sponsor any candidates for the above graduate role as the Home Office's eligibility criteria will not be satisfied. This criteria may not apply to some indefinite leave to remain applications. Immigration rules are subject to change and the above information is correct as at July 2019